REFUND POLICY

Last Updated: 07-February-2025

At BackLight, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help!

1. Eligibility for Refunds

We offer refunds under the following conditions:

✅ Damaged or Defective Items – If your product arrives damaged or has manufacturing defects, you may request a replacement or refund.

✅ Incorrect Order Received – If you receive the wrong item, we will replace it or issue a refund.

❌ Non-Refundable Items:

Custom-made or personalized posters (unless damaged or incorrect).
Products damaged due to misuse or improper installation.
Minor variations in color or brightness (as every neon/acrylic product is handmade and may slightly differ).

2. Refund Request Process

To request a refund, follow these steps:

📌 Step 1: Contact us within 48 hours of receiving your order at thebacklightstore@gmail.com.
📌 Step 2: Provide your order number and clear unboxing video/photos showing the issue.
📌 Step 3: Our team will review your request within 2-3 business days.

3. Return & Replacement Policy

🚛 If a return is required, we will provide return instructions. Customers must return items in original packaging within 7 days of approval.
🔄 Replacements are processed after we receive and inspect the returned product.

4. Refund Processing Time

💳 Approved refunds will be processed within 5-7 business days to your original payment method.

📌 Note: Refunds may take additional time depending on your bank/payment provider.

5. Order Cancellations

🚫 Orders can only be canceled within 12 hours of purchase. After this period, production begins, and cancellations are not possible.

6. Need Help?

For any questions regarding refunds, feel free to contact us at thebacklightstore@gmail.com.

We appreciate your trust in BackLight and strive to provide the best shopping experience! ✨