SHIPPING POLICY

Last Updated: 07-February-2025

 

At BackLight, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully to understand how we process and deliver your orders.

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1. Order Processing

🛠️ Processing Time: Orders are typically processed within 2-4 business days after payment confirmation.
🚀 Custom Orders: Custom-made posters may require additional processing time, usually 5-7 business days before shipping.

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2. Shipping Time & Delivery Estimates

📦 Standard Shipping: Estimated delivery within 5-10 business days after dispatch.
🚀 Express Shipping: Available for select locations with an estimated delivery of 2-5 business days after dispatch.

📌 Note: Delivery times may vary based on location, courier service, and any unforeseen delays.

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3. Shipping Charges

💰 Shipping fees vary depending on the delivery location and will be calculated at checkout.
✅ Free Shipping is available on orders above ₹X (India) or $X (International).

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4. Tracking Your Order

🔍 Once your order is shipped, you will receive a tracking link via email to monitor your package.

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5. International Shipping

🌍 We ship internationally! Delivery times and customs clearance may vary by country. Customers are responsible for any applicable customs duties or import taxes.

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6. Damaged or Lost Packages

🔴 If your package arrives damaged, please contact us at thebacklightstore@gmail.com within 48 hours with an unboxing video and photos for assistance.
🔴 If your package is lost in transit, we will coordinate with the courier service to resolve the issue.

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7. Order Changes & Cancellations

🚫 Orders can only be modified or canceled within 12 hours of placement. Once processing begins, cancellations are not possible.

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8. Need Help?

For any shipping-related inquiries, feel free to contact us at thebacklightstore@gmail.com.

We appreciate your trust in BackLight and strive to ensure a smooth shopping experience! 🚀✨

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