Terms & Conditions

1. General Information

• This website is operated by BackLight. Throughout the site, the terms “we,” “us,” and “our” refer to BackLight.

• By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by these Terms & Conditions.

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2. Products & Orders

• All products listed on our website, including acrylic neon posters, are subject to availability.

• We reserve the right to modify or discontinue any product at any time without prior notice.

• Product images are for illustration purposes only. Slight variations in colors and brightness may occur due to screen settings and lighting.

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3. Pricing & Payments

• Prices displayed on our website are in INR (Indian Rupees) and include applicable taxes.

• We reserve the right to change prices at any time without notice.

• We accept the following payment methods:
  ✔ Credit/Debit Cards
  ✔ UPI & Net Banking
  ✔ Wallet Payments

• Payments must be made in full before order processing.

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4. Shipping & Delivery

• We deliver across India through reliable courier partners.

• Estimated delivery time: 5-7 business days (may vary based on location and demand).

• Once shipped, a tracking number will be provided via email.

• We are not responsible for delays caused by courier services, weather conditions, or force majeure events.

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5. Returns, Refunds & Warranty

Returns & Refunds

• As all products are custom-made, we do not accept returns or exchanges unless the item is damaged or defective.

• To claim a refund for a defective product, you must:
  1️⃣ Record an unboxing video as proof of damage.
  2️⃣ Contact us within 48 hours of delivery at thebacklightstore@gmail.com.

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Warranty

• We offer a 6-month warranty covering LED lights and adapters.

• The warranty does not cover:
  ❌ Physical damage or misuse
  ❌ Water damage or exposure to extreme conditions
  ❌ Power surges or short circuits

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6. Custom Orders

• Customers can request custom neon posters via our order form.

• Once a custom order is confirmed, cancellations are not allowed.

• We reserve the right to decline custom requests that violate copyright laws or ethical standards.

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7. Intellectual Property

• All designs, images, logos, and content on this website are the property of BackLight.

• Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

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8. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

• Our maximum liability is limited to the purchase price of the product.

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9. Privacy Policy

• Your personal information is protected and will not be shared with third parties, except as required for payment processing and order fulfillment.

• For more details, please refer to our Privacy Policy page.

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10. Changes to Terms & Conditions

• We reserve the right to update or modify these terms at any time. Changes will be effective immediately upon posting on this page.

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11. Contact Us

For any questions or concerns, reach out to us at:
📧 Email: thebacklightstore@gmail.com